We had been eating brown rice for the past 1 year. Both my kids love it too. Initially, I cooked the rice with rice cooker. Then I realized that the rice was a bit hard. I added in more water the next try and the rice was still the same. It even had a crust at the bottom of the rice cooker since mine was a non stick rice cooker. The crust was easily removed but it was hard to chew.
Mum then advised me to steam the rice. As there are only mum and dad back home, mum did not use the rice cooker to cook. The amount of rice mum cooked for 2 person (with mum eating a little bit of rice only) are just too little if to use the rice cooker. Instead of getting the mini rice cooker, she steam the rice.
I used her method and was glad to say that the rice turned out to be soft and no more hard crust to chew. Before cooking, I soaked the rice for at least 30 minutes for the rice to 'open' up. Rice cooked faster too after the soaking process. The only flaw of steaming rice was to make sure I put enough water for the steaming. As an absent minded person, I always remind myself so I will remember that I'm steaming rice in the kitchen before I got myself a black pot !