Two days ago, my friend (Z) was cheated of RM5000 by a group of professionals. They were professionals because they uses psychology to make Z believed in everything they said !
The story goes......
Z received a phone call from a man claiming he was from Telekom. He told Z that TM needs to suspend his Unifi account as Z did not pay his bill for months amounting to RM3000. Z was shocked and told the man that he does not have any Unifi account.
The man read out Z's full name (correct). He then read out Z's IC number (correct). He continues with Z's address (WRONG). The man then said somebody must have used Z's identity to apply for the Unifi services and owe TMnet money. Since the account is under Z's name and IC number, he must settle the bill. This made Z worried.
The man advised Z to call Bank Negara to make a complaint so TMnet will be above to cancel those unpaid bills under Z's name. The man then gave Z Bank Negara's contact number.
The mistake here was, Z did not check with TMnet about this issues and did not even check Bank Negara's contact number. Instead, he believed what the man told him and called the number given. When the number got through, Z heard the welcoming messages and auto operator asking you to press 1,2 or 3 to select your preferred languages. Once you have selected the languages, you need to select the product /services required which Z selected 'Complaints'.
A lady spoke very professionally and took down the complaint Z made. The lady even transferred Z's call to another lady claimed to be the supervisor. The supervisor gave Z a reference number for the complained made and told Z someone from Bank Negara will call him back for further clarifications. Everything was done so professionally which leads Z to believe he was speaking to the actual staffs of Bank Negara.
The next morning, Z received a phone call from the fake staff of Bank Negara. The man advised Z to goes to the nearest ATM machine to make some changes. Since Z did not even suspect anything amiss, he did what was told.
The man navigated Z to press the buttons on the ATM machine over the phone. Z was concentrating and did not even realized what he was pressing on the machine. He just listened and pressed accordingly. Once everything was done, the man then told Z that he can continue to use his credit cards and ATM cards without needing to cancel as what was previously advised. Z even thanked the man for helping him.
However, out of a sudden, Z came to his senses and felt something just not right. It was his six sense, perhaps. He quickly checked his account via the ATM machines again. To his horror, the buttons he pressed were actually transferring money to a third party account and he did it unconsciously !
Z visited TM center and was told, he was not the first victims.He then checked with numerous bank but none have such accounts. One of the bank officer told Z the account number might be an overseas account.
Just a few phone calls and a few buttons pressed, RM5000 flew away just like that ! Z was frustrated and angry but what done cannot be undone.